A. The information that we collect about you will only be used lawfully (in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2018) All data is retained within the United Kingdom, or transferred only to ‘third countries’ where ‘adequacy of protection’ or specific certification as defined by The GDPR has been confirmed.
B. We may collect and process the following data about you:
a. information that you provide by filling in forms on our website www.pactcoffee.com. This includes information you provide at the time of registering or at any subsequent point. As part of the sign-up process, we’ll ask for you to fill in a form that will tell us your name, email address and phone number. We’ll also ask for your: coffee preferences, delivery & billing address and credit card details. By filling in these details, you consent for us to use them to the to fulfill our service to you;
b. once you've signed up, we keep a record of all billings and shipments made to you including the types and grinds of coffee you've received. This helps us troubleshoot if, for example, the coffee gets lost in the post and also helps us recommend new ways for you to enjoy coffee if asked;
c. if you contact us, we may keep a record of that correspondence;/p>
d. we may also ask you to complete customer satisfaction surveys that we use for our own research purposes, although you do not have to respond to them;
e. device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information); and/p>
f. details of your visits to our website.
C. We will hold the above information for as long as is necessary in order to provide you with our services, deal with any specific issues that you may raise or otherwise as is required by law or any relevant regulatory body. Unless otherwise required by law, your data will be stored for a period of 7 years after our last contact with you/some other identifiable action or period, at which point it will be deleted.